Overview:

Please read the entire Terms of Service carefully before using www.samedayraleigh.com. Your access to and use of this site is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors and users. By accepting our Terms of Service you agree to the following terms outlined below. This agreement is made between the account holder, including all authorized users and Same Day Raleigh to be referred to as SDR. SDR operates as a website cooperative providing intensely vetted partners a local platform to reach buyers within their community. SDR is powered by Truevella and by accepting SDR's terms of service, you also agree to accept Truevella's terms of service and BrierCat's terms of service. SDR does not tolerate the sale of any items prohibited by state and local laws to be sold within the platform. Buyers and partners found to be in violation of the Terms of Service may be suspended or terminated. All items sold on SDR are in new condition and sold by an authorized retailer and therefore retain the full warranty. SDR facilitates the simple purchase and delivery of the item.

Buyers

All buyers agree to provide correct and complete contact information. SDR orders are all treated in an expedited manner and any questions arising may lead us to contact you via text, email or phone. Buyers are required to provide an active email address as a user name that may not violate any of our terms of service. If your legitimate email address is not available and you can show ownership, please message us for assistance. Buyers must be 18 years of age or older.

Returns:

Unopened / Unused items may be returned for a full refund within 30 days of delivery. Items must be shipped to our returns processing address or dropped off at one of our premium partners along with your order copy. Your order copy can be found within your order history. The buyer is responsible for return shipping. In the rare instance, you did not receive the correct item, we will issue a prepaid return label for the item to be returned. Please allow 48 hours for us to process the refund. Delivery and shipping fees are not refundable.

Shipping and Delivery:

Every item on SDR is available for same day delivery within Raleigh, North Carolina. Delivery is made in partnership with the cutting edge proprietary application, BrierCat. BrierCat makes it possible for us to receive and route deliveries in an incredibly timely manner. For all orders outside of our delivery area, we offer shipping via USPS, or Fedex. All orders are sent with delivery tracking. Items that are being mailed will ship out within 1 business day. USPS estimates items sent via USPS First Class or USPS Priority Mail will be delivered within 1-3 business days. Please keep in mind that USPS does not guarantee transit time. Fedex transit time varies depending on the class of service. FedEx Ground is typically 1-5 business days and FedEx Express is typically delivered next day. SDR is not responsible for parcels once they are handed off to the carrier. All merchandise on SDR is stored in a climate controlled environment. Most items are not available directly at our partner's retail site. Any orders purchased for in store pickup are not ready until you receive a confirmation message from us, that it is ready for pickup.
International shipments are sent USPS First Class delivery and may result in delivery between 2 weeks to 2 months. A parcel recently mailed to Mexico was a 2 month transit. First class shipping to the UK and Canada tend to be the fastest. We also offer other timely shipping options, however customs processing is not factored into the delivery time frame. Buyers are responsible for any taxes, fees, and/or duties imposed on the order. Fees are never prepaid and are not factored in to the price displayed on SDR. It is the buyers responsibility to research and be aware of what additional amount will have to be paid before delivery. SDR automatically completes the customs form based on the merchandise purchase price. Please do not contact us and request that we reduce the value or mark the item as a gift. Falsifying the value is a violation of federal law and requesting to do so is prohibited by our terms of service. Please be aware that the mailing of certain items are prohibited to some countries. You can find out more information regarding item prohibitions here.

Contact & Complaints:

Suggestions, complaints and feedback can be directed to us via Email, tMail, written note or phone. Please direct all correspondence to: SDR Contact Department, 5617 Departure Drive, Suite 103, Raleigh NC 27616 or message us within your control panel using tMail. We can also be reached M-F 9-5 at 919-758-8381. Complaints are taken very seriously and will be handled in a quick and fair manner. Please include your order number if applicable, your name, and the best way to reach you. Complaints should not be directed towards our business partners. Business partners will not have access to your order information at their retail site.

Payments:

SDR uses Braintree, a division of PayPal, Inc. (Braintree) for payment processing services. By using the Braintree payment processing services you agree to the Braintree Payment Services Agreement available at https://www.braintreepayments.com/legal/gateway-agreement, and the applicable bank agreement available at https://www.braintreepayments.com/legal/cea-wells . All payment information is stored (if you elect) within the Braintree Vault and no payment information is stored nor passes through our server. We are PCI Compliant. Payments will be listed as Same Day Raleigh on your billing statement and in some instances may also indicate that it is a recurring payment. Be assured, that unless you also have a billing agreement in place, this will be a one time charge.

Marketplace sub-merchants:

SDR uses Braintree, a division of PayPal, Inc. (Braintree) for payment processing services. By using the Braintree payment processing services you agree to the Braintree Payment Services Agreement available at https://www.braintreepayments.com/legal/gateway-agreement, and the applicable bank agreement available at https://www.braintreepayments.com/legal/cea-wells.

Limit of Liability:

The use of SDR is at your sole discretion and risk. SDR does not accept any liability for any loss resulting from a computer virus. Liability does not extend to loss of use, or pain and suffering if an item is not delivered in a timely fashion or an item is unavailable or not as described. Maximum liability is limited to the price paid for the item or order. In the event of a server outage, SDR is not liable for delays or inability to place orders. Partners are only reimbursed if the outage exists for a concurrent time period greater than 24 hours and at a prorated amount based on monthly fees paid. Loss of sales are not reimbursable.

Privacy Policy:

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site. Verify delivery area

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders

Third-party disclosure:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links:

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act:

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes: Users are able to change their personal information: How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act):

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.

Fair Information Practices:

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email • Within 1 business day We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act:

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to: To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at service@samedayraleigh.com and we will promptly remove you from ALL correspondence.

Contacting Us:

If there are any questions regarding this privacy policy you may contact us using the information below. samedayraleigh.com 5617-103 Departure Drive Raleigh, NC 27616 USA service@samedayraleigh.com 919-758-8381 Last Edited on 2016-05-20

Rules:

The following rules apply to all buyers and partners. Failure to follow the rules may result in your buying or selling privileges being suspended or permanently revoked. Buyers found to be reporting false damages or falsely reporting non delivery of parcels will permanently lose account privileges and will be banned from the SDR site. Purchasing with the intention to return an item is unfair and will not be tolerated. Profanity and inappropriate images are prohibited. Any activity deemed to be illegal by local, state or federal law is prohibited. False complaints and false reporting including product reviews degrades the SDR platform and will not be tolerated. Partner Guidelines including the following items are outlined in the separate partner agreement: pictures, pricing, unapproved categories, false description representation, Selling used items.

Carting:

Merchandise is not reserved and finalized until you check out. Merchandise added to the cart does not guarantee that it is available. If another shopper completes the purchase on the same item that exists in both carts, the buyer will be notified that the sold item needs to be removed from the cart. This prevents someone from adding an item to the cart and waiting days or weeks to complete the purchase.

Product Reviews and feedback:

Product reviews exist to share experience pertaining to your own use and to assist other buyers in making a more informed decision. True and fair product reviews are encouraged and appreciated. A buyer must have actually purchased the item from SDR in order to be eligible to leave a review. A buyers TruRank increases based on willingness to assist fellow buyers by providing honest reviews and feedback. SDR may modify or delete reviews that violate the terms of service. Partners may not request product review removal based on a negative review.

Product Descriptions and titles:

SDR makes it our top priority to ensure product titles and product descriptions are 100% accurate and complete. SDR reserves the right to make corrections to product titles and descriptions to ensure the information is as accurate as possible. In the event of an error, we will offer a full refund to the extent of what was paid once the item has been returned via Mail or through one of our preferred partner locations. SDR is not responsible fro any incidental loss.

Reporting Policy Violations:

SDR strives to maintain a fair and fun website. If you are aware of any policy violations, we encourage and appreciate your assistance in reporting them to us via phone or email.

Copyright and Intellectual Property Violations:

The SDR website and application including but not limited to the following items outlined in this section are copyright and are the property of SDR. SDR does not grant the use of the following items without the express written permission from an authorized person; specific SDR terms, images, layout, product information, titles, software, algorithms, website application and advertising. SDR prohibits the re-branding of it's site or using the SDR website as a drop shipping provider. Orders must me placed and paid for by the end user or as a gift for the end user. Utilizing SDR in a third party function or in a middle man capacity is strictly prohibited. In the event that you believe SDR has committed a copyright or intellectual property rights violation, please contact us via service@samedayraleigh.com and we will expedite the review and take immediate corrective action.

Temporary and Permanent Ban:

If your account is placed in a temporary or permanent suspension status we may or may not alert you to the reason behind the ban / suspension. We reserve the right to bar any person from the site via username or IP address that violates any of our terms of service or hinders our ability to provide service in a fun, fast, efficient and diligent manner. In the event of a ban, you may email an appeal to our contact email address requesting account reinstatement.